Thursday, April 28, 2005
Receipt of Seven Service Basics
Empowering employees is good.
Giving them understanding of their work is good.
Communicating to employees how their work affects the customer is good.
But timing is everything.
I want to experience the "Seven Service basics (whatever)" before. Not after. And I sure hope Ashlee isn't charged with getting that across after I've transacted my order.
"Hey Ashlee...I know there are fifteen people waiting to check out, but could you take a moment and describe these 7 steps as indicated on the receipt?"
Hmmmm. Marketing people. (sigh).