Just to be fair...and honest, this current "economic climate" is a great time for customers, clients and patients.
I mean...geez. People are freakin' grateful for business and gratitude does amazing things to people's attitudes, loyalty, productivity...
Now is a great time to buy - what we need - and reward those who service those needs with loyalty and enthusiasm.
Note: From a Sadvertising reader: "Ahhh, never thought about it that way. Would probably explain why I even had great customer service from my health insurance company this morning!"